Ordering

How do I place an order online?

Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?

We accept phone orders toll-free at 800-448-9440. Our bike rack specialists are available Monday through Friday 7AM to 6PM PST to answer your questions. We'd love to talk to you!

Can you "rush" my order?

Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, consider using one of the expedited shipping options at checkout. If you need further assistance, please call a bike rack specialist at 800-448-9440 during regular business hours Monday through Friday 7AM to 6PM PST. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both!

What are my payment options?

Orders can be placed on-line using Visa, MasterCard, American Express or Discover Cards.

Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Florida(Up to 7%).

What is your satisfaction guarantee?

Simple, if you are not 100% satisfied for any reason, simply give our bike rack specialists a call and we will help you find a solution.

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Order Tracking & Updates

How do I check the status of my order?

Track from the UPS Web site with your UPS tracking number, which we will email you when your order has shipped from our location.

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. We strongly suggest you speak with one of our specialits Mon-Fri 7AM - 6PM EST at 800-448-9440 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

What if my order is undeliverable?

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package.

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Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for any reason, you are not satisfied with your purchase, please contact us at 800-448-9440 for a return authorization. There may be a restocking a restocking fee, this will be discussed when recieving you RA# from the customer service representative. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.

Step 1
Enter the RA# in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please call our bike rack specialits Mon-Fri 7AM - 6PM PST at 800-448-9440 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with UPS if needed or help you process the shipment of replacement parts.

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Shipping

When will my order ship?

Our shipping model is easy to understand! Processing time (pulling and packaging your order) plus shipping time equals delivery time. Each order is processed within 72 hours.

To offer you the widest selection of high quality racks, we use additional warehouse locations for some of the items on our Web site. Please note that, in some cases, you may receive multiple packages. You will be contacted within 72 hours if there is a delay in your order.

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?

Yes. However, we do not guarantee delivery times on these orders.

Do you ship to internationally?

No, we do not currently offer shipping outside the United States.

What are your shipping options?

We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply.