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Once you have placed your order you will be contacted by e-mail to confirm your order. For your protection, bikecarrierdirect.com insures and registers all items for their full value. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise. Bikecarrierdirect.com does not ship to P.O. Box addresses and requires an adult to sign for the package.
Order Confirmation and Tracking:
Once you place your order by clicking on the "Place Order" button, you will recieve an e-mail containing your BikeCarrierDirect.com order number. If you do not receive the confirmation email, contact us directly at 1-877-926-6592 begin_of_the_skype_highlighting 1-877-926-6592 end_of_the_skype_highlighting or via e-mail at support@bikecarrierdirect.com
Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 24 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 5-7 days for delivery (for free shipping qualified orders).
Orders May Be Delayed for the Following Reasons:
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and verification.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed and ALL products guaranteed in-stock! You may use the following links to track your package: www.ups.com
>International Shipping (Outside of the USA) has partnered with a trusted third-party company, iShopUSA to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.
Expected Delivery Time Map
Softride Bike Racks  *actual delivery times may vary Raxter Bike Racks  *actual delivery times may vary
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